When a trip is cancelled more than 5 minutes after a partner-driver confirms, or if the partner-driver has to cancel after waiting more than 5 minutes at the pick-up location, a PKR120.00 cancellation fee is charged in the case of car and PKR 50.00 is charged in case of auto.
In case you cancel your trip because of any unavoidable reason or on the request of the driver or rider, the amount can be refunded by following few simple steps mentioned below.
2- Click on the three vertical small lines on the top left of the app
3- Go to the "your Trips" and past trips record will be shown to you
4- Click on that disputed trip and trip details will be shown to you
5- Go to the bottom of the trip details and “help” section with few frequently asked problems will be shown
6- Click on the first one “I was incorrectly charged a cancellation fee”
7- Your PKR 120 or 50 will be refunded to you automatically which can be seen in “payment” option
For more information please contact us at firstname.lastname@example.org or inbox us at https://www.facebook.com/uberpakistan or comment below